Jason Tang

Jason Tang is a renowned expert in business-consumer relations. He has extensive experience in analyzing how companies’ business model, product logic, channel operation, and marketing promotion are connected to consumers, investors, and government regulatory bodies from multiple perspectives, such as economy, law, society, and communication. This serves as the basis from which he proposes solutions for improving matching between products and markets. Mr. Tang has also published a book entitled “Rebuilding Consumer Relations: Improving Customer Experience and Crisis Management Localization”. 

Mr. Tang is also a famous domestic expert on public crisis management, engaging in dozens of public crises in consumption domain on a yearly basis, which has given him both rich theoretical and practical experience in strategy and tactics. At the same time, Mr. Tang is also the organizer of the Shanghai multinational corporation public crisis research group. 

About Shanghai Consumer Council:

Shanghai Consumer Council is a non-governmental organization that provides consumers with consultancy and inspection services on consumer rights infringement in products and services. The council covers a wide range of industries, namely, furniture, auto, healthcare, ecommerce consumer goods, agriculture and others. The committee that leads the council is composed of members from multiple domains including manufacturing, consumption, and administrative bodies. The secretariat carries out its primary responsibilities. 

唐健盛先生是企业与消费者关系知名专家，长期以经济、法律、社会、传播等多维度融合研究企业的商业模式、产品逻辑、渠道运营、营销推广等与消费者、投资人和政府监管的关联性，提出改进匹配度的解决方案，曾著有《再造消费者关系：全过程改进消费者体验与本土化危机管理》一书。

唐健盛先生是国内公关危机领域的知名人士，每年都会深度介入数十件消费领域的公关危机事件，在战略与策略层面都有非常丰富的理论与实践经验。唐健盛先生同时也担任了上海跨国公司公关危机研究沙龙的召集人。

上海市消费者权益保护委员会是对商品和服务进行社会监督的保护消费者合法权益的法定社会公益组织（以下简称“上海市消保委”）。委员会是上海市消保委的领导机构，委员由来自消费者、司法和相关行政管理部门的人员、经营者和行业协会等不同群体人员组成。主要工作由常设办事机构即秘书处承担。

为更好地从专业角度维护消费者合法权益，上海市消保委相继设立了家具、黄金珠宝、居饰材料、家庭装潢、空港、旅游、汽车、保健产业、家用电器、现代农业、日化用品、电子商务、时尚产品、主题乐园、快递物流、美丽健康等16家专业办公室，负责相关专业性投诉处理、消费指导和社会监督等工作。